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Google says a fix for Android contact tracing app issues is its way

NHS COVID-19 appSupply: Android Central / Alex Dobie

Replace, January 13 (09:25 am ET) In an replace, Google has showed that its Android Publicity Notifications Device is experiencing problems affecting Android Apps International.

Replace, January 13 (03:10 pm ET) Google says a repair has been deployed, although now not everybody would possibly see it straight away.

Many Android customers in the United Kingdom are reporting a glitch with the NHS COVID-19 app this morning, inflicting it to turn an enduring “Loading…” notification that cannot be pushed aside. Restarting or force-closing the app, or rebooting your telephone does not repair the issue.

NHS COVID-19 is the professional touch tracing app for England and Wales, and makes use of Apple and Google’s publicity notification gadget to alert those that could have been in touch with an inflamed individual. A handy guide a rough Twitter search presentations many app customers experiencing the glitch, and additionally it is been reported by way of a number of folks at the app’s Github factor tracker over the last 12 hours.

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It is not the primary time the NHS’s COVID apps have skilled technical problems. Again in November, it iced up at the “Loading” display for lots of iPhone house owners. And in previous within the fall, some customers got alarming “phantom” notifications about conceivable publicity, which due to this fact vanished.

“Loading” notifications of the type persons are seeing lately seem in brief as part of the app’s customary operation, however typically vanish after a few seconds. Excluding being mildly worrying, there is not anything to indicate this actual glitch impacts the rest in regards to the app’s capability. Given the huge numbers of customers experiencing the problem, it is most probably a repair might be at the means lovely temporarily.

Some on Twitter are suggesting muting notifications from NHS COVID-19 as a workaround, however we would not counsel this, as you could pass over vital publicity notifications in long term. (That is the complete level fo the app, finally.)

Now we have reached out to the app’s representatives on social media, and we will replace this tale with to any extent further traits.

Replace, January 13 (09:25 am ET) — Google says that its Android Publicity Notifications Device is experiencing problems affecting Android Apps International

In line with The Verge Google is operating to analyze a topic with its Android Publicity notifications Device, and that the issue is inflicting apps to load extra slowly and is affecting common touch exams. In a commentary Google mentioned:

“We’re conscious about a topic affecting Android apps evolved the use of the Android Publicity Notifications Device. Our engineers are investigating the problem.”

The Verge additional notes that, past preliminary studies of issues of the NHS COVID-19 app in England and Wales, the problem is affecting apps international.

Replace, January 13 (03:10 pm ET) — Google says a repair has been deployed

Chatting with The Verge, a Google spokesperson showed a repair used to be on its means and would hit gadgets over the following few hours, turning in the next commentary:

Past due within the night on January 12, a topic with the Publicity Notifications Device on Android started inflicting delays within the checking of attainable exposures for the ones with apps put in. We now have issued a repair. It will take a couple of hours for gadgets to catch up, and in some instances we can paintings immediately with builders to assist with restoration. The problem didn’t purpose the lack of any information or attainable exposures.

Google informed the corporate that the principle factor “used to be with the signature key configuration, which supposed publicity notification apps bumped into problems downloading analysis keys from their key servers.” Customers are warned to not clare the cache or garage in their apps even because the repair contnues to roll out.

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